Ukraine to Latvia
Information for Ukrainians coming to Latvia
Last updated on 18.12.2024
Offer help
Welcome to Latvia!
Ukrainian citizens fleeing the war are warmly welcomed by the
Republic of Latvia and its citizens in these challenging times.
We will provide you with accommodation, food, and other
necessary help.
A hotline for services and support available for Ukrainian
residents in Riga:
+371 27 380 380
(on working days from 9.00 a.m. to 5.00 p.m.)
|
The coordination between organisations offering help and people needing it is managed by the non-profit organization Gribu palīdzēt bēgļiem. Your data will not be made public and will only be used to contact you. |
Arrival in Latvia
On arrival in Latvia via the border crossing points, a border check will be carried out for persons with biometric passports.
If a person arrives without travel documents, the identity of
the person will be confirmed in cooperation with the competent
Ukrainian authorities.
A Ukrainian citizen staying in Latvia on the basis of a residence permit is obliged to declare their place of residence in Latvia within one month from the moment of receiving the residence permit card. Information on how to declare your place of residence in Latvia is available here.
Transport to Latvia
Transport to Latvia You can purchase bus tickets from various carriers, for example https://ecolines.net/ua/uk, https://www.flixbus.ua/, https://luxexpress.eu/lv/. If you need any help with the purchase of the tickets, please fill out this form. You will receive an answer within 48 hours.Pets
If you have a pet travelling with you from Ukraine, please contact your nearest veterinarian to arrange a visit as soon as you settle down. This visit should take place no later than within 5 working days after arrival of the pet. The veterinarian will examine, register, chip and vaccinate the animal free of charge. Phone +371 67095245. Website of the Food and Veterinary Service: https://www.pvd.gov.lv/en
Contacts
Information on crossing the state border (24/7) is available by
calling the State Border Guard
+371 67913569,
+371 67913568
The
website of the State Border Guard:
www.rs.gov.lv
The website of the Ministry of the Interior of Latvia:
www.iem.gov.lv/lv
If you arrive in Riga, there is a volunteer-operated welcome booth inside Riga Bus Station. The booth is open from 10 a.m. to 11 p.m. every day.
Crossing the border when leaving the country
Following the order of the government of Latvia to suspend the operation of the Vientuli and Pededze Border Crossing Points from 16 October, Ukrainian passport holders will not be able to enter Russia from third countries by land, but only through Sheremetyevo International Airport in Moscow.
Long-term stay
Ukrainian civilians have the right to obtain temporary protection status in Latvia. From January 1, 2025, the residence perimt will be issued for 3 years.
Information on the initial application for temporary protection status in Latvia, what documents are required, how and where to apply here.
In order to continue to reside in the Republic of Latvia after 4 March 2025, Ukrainian citizens must have a VALID residence permit!
Information on the extension of temporary protection status:
*if a residence permit has been obtained - here
*if you have previously been issued a visa - here
*if the Ukrainian civilian is an adult citizen of the Russian Federation or the Republic of Belarus - here
Application forms are available here:
residence permit application form
sample application for requesting a repeated residence
permit
The Office of Citizenship and Migration Affairs
Phone +371 67209422 and
+371 67209400; +371 67209600
- working hours of info phone on migration issues (Monday -
Thursday 8:30 - 16:00; Friday 9:00 - 15:00) You have the right
to communicate and receive answers in a language you understand
and also to request the services of an interpreter.
More information
on the OCMA website.
On-site state and municipal services are available at
216 State-Municipal Customer Service Centers
(VPVKAC). They provide assistance to Ukrainian civilians
with residence permits and registration of
natural persons. The centers also provide advice and help to
apply for e-services electronically.
Ukrainian refugees who have been issued a visa or a temporary residence permit in Latvia, or have been granted a personal identity number, when they intend to return to Ukraine or travel to another country, should submit an application for cancellation of their temporary protection status and visa or temporary residence permit to the Office of Citizenship and Migration Affairs. More information here.
Cities and regions
Support center in Riga
The Riga Support Center for the Residents of Ukraine is located at Pāles street 9 and it is open on weekdays from 9 to 17. More information at riga.lv or by phone +371 80000 800.Residents of Ukraine can receive advice and practical support at the support center, including:
- receive a package of food, household and hygiene products,
- receive information about the non-governmental sector's opportunities to help.
-
take part in job fairs, courses and other events.
Ukrainian residents who are registered in Riga can also:
- apply for a benefit in a crisis situation, guaranteed minimum income benefit and housing benefit, benefit for the acquisition of education, certificate for receiving food parcels,
- receive information about registration in schools and kindergartens,
- receive free Latvian SIM cards and e-vouchers for using public transport.
Ukrainian residents registered in other municipalities should
get in touch with their local relevant municipality.
Support in other cities
For more information on support opportunities, please contact the relevant municipality:
Other municipalities: more information here. Local municipalities may also provide additional help and support, depending on their capacity.
We invite you to use the support tool calculator to quickly and easily find out about the state and municipal support available to families.
The calculator provides an opportunity to see state and municipal support for various groups of residents all in one place. It also allows you to compare the support provided by different municipalities.
We draw your attention to the fact that services are available to those residents of Ukraine who have declared their place of residence, and municipalities may also set restrictions on how long a person must have been declared in the respective municipality in order to receive certain benefits, so in case of any uncertainties, please contact the specific municipality.
We draw your attention to the fact that each municipality individually updates and provides data on support opportunities. The calculator is in Latvian, but it is easy to use. However, if you have any questions or need assistance in using the calculator, you can visit the NGO Information Center at the Riga Support Center for Ukrainian Residents at Pāles street 9, Room 102, or call +371 20381039 during working hours.
Transport
Ukrainian civilians registered at the Riga Support Centre for Ukrainian Residents can use the capital's public transport free of charge after the receipt of the ticket and only until December 31, 2024.
Regularly updated information for Ukrainian civilians about the public transport in Riga is available here.
- See all public transport arrival and departure times here
- Plan your route here
- See information about tickets here
- See the map of ticket trade places here
Parking
There are 6 zones in Riga: A, B, C, D, R and V, in which the parking fee and working hours, as well as the payment method, may differ. Maps with parking zoning can be viewed on the website of Rigas Satiksme. Currently, five payment methods are available in paid parking lots in Riga: prepaid, postpaid, by phone, monthly subscription and resident card. More detailed information is available here.
Please note that residents of Ukraine who need to park their car
from September 5, 2022 while receiving services at the Riga
Support Center for Residents of Ukraine can receive a special
parking pass in room 118 on the ground floor (the number of
places is limited).
Vehicle registration
Civilians from Ukraine may participate in road traffic using
vehicles registered in Ukraine for three months since the moment
of entry without re-registering the vehicle in Latvia.
If
a vehicle registered in Ukraine is to be used in Latvia for more
than three months, a civilian resident of Ukraine may register
it for a period of 3 years without a certificate of compliance
(for more information, see:
Temporary vehicle registration).
When a vehicle is registered temporarily, Latvian
national registration number plates and a registration
certificate are issued for it. The documents and registration
number plates submitted for temporary registration are kept and
issued when the vehicle is removed from the register, and to be
moved from Latvia.
When registering a vehicle previously registered in Ukraine (temporarily or permanently), the importation of the vehicle must be formalised in the manner specified in the customs laws and regulations. In order to register a vehicle with CSDD, it must first be cleared by customs, meaning that a customs declaration must be submitted to the customs authority. This can be done by contacting a declaration service provider (a customs broker), looking up their contact details using a web browser search. The authorised customs broker will prepare the customs declaration and submit it to the SRS EMDAS electronic customs data processing system.
More information on customs formalities available here.
From September 1, 2023, a person aged 14 or older can participate in road traffic with
an electric scooter, if they have the license to drive a bicycle or any category of vehicle.
Students can get the license to drive a bicycle at a school where they learn the theory and
take the exam, and anyone can pass it at
CSDD departments.
Summer tires
In the period from May 1 to October 1, it is forbidden to drive a vehicle with studded tires.
Administrative fines
If you receive a fine, pay attention to the information in the fine print, as there are a number of administrative penalties for which officials can apply a conditional partial release (for example, if you pay a fine within 15 days after receiving it, there may be an exemption from payment 50 % of total volume).
Driving licence
Driving licences issued in Ukraine are valid for driving all categories of vehicles specified in the licences in Latvia for the period of temporary protection; the licences need not be exchanged for a Latvian driving licence.In relation to getting a driving licence, the provisions of Section 22(1) (1) of the Road Traffic Law do not apply. Specifically, this means that the rule requiring a person wishing to get a driving licence to be a permanent resident of Latvia does not apply here.
Housing
Starting from July 20, 2022 municipalities can make a decision
on accommodation for up to 60 days, if it is not possible to
provide accommodation for up to 120 days in the relevant
municipality. The municipality will be able to make a decision
on accommodation for up to 60 days only if the municipality has
reached 80% of the actually possible number of accommodated
Ukrainian civilians and it is not possible to provide
accommodation in another municipality.
If you are in Riga, you can also contact the Riga city hotline +371 80000800 (workdays from 8am to 6pm).
Ukrainians in Latvia are mainly accommodated in official accommodation facilities and tourist accommodation facilities, as well as in the families of Latvian residents.
Certain groups of persons who, for objective reasons, may find it difficult to provide housing after the period of accommodation provided by the state, have the possibility to receive accommodation support also after a period of 60 or 120 days, but no longer than until December 31, 2025.
Individuals who are eligible for accommodation after the 60 or 120 day period are:
- people with disabilities,
- care providers for people with disabilities;people of retirement age according to the retirement age set in Latvia,
- people who are acquiring education in person at a pre-school, primary education, general secondary or vocational secondary education institution or are transferring to studies at the next level of education,
- people who are obtaining education at a higher education institution or are continuing education in Ukraine through distance learning or remotely at a primary education, general secondary or vocational secondary education institution,
- women registered as pregnant,
- one of a child’s parent or an emergency guardian who takes care of the child up to the age of two,
- care provider for a preschool aged child and the child does not have the opportunity to attend a preschool educational institution,
- a child of preschool age who does not have the opportunity to attend a preschool educational institution.
Explanation of the groups of persons who have the right to receive accommodation support after 60 or 120 days under the Ukrainian Civilian Support Law.
Households can receive compensation of 100 euros per month for the first person accommodated and 50 euros per month for each subsequent person, but not more than 300 euros per month. If a natural person owns several properties in which Ukrainian civilians are accommodated free of charge, compensation may be received for each property in which Ukrainian civilians are accommodated. The application for compensation must be submitted to the municipality within 14 days of the start of accommodation.
Both a private person and a legal entity who are accommodating Ukrainian civilians free of charge may be reimbursed for a period exceeding 120 days, but not beyond 31 December 2025, if they are accommodating persons who are unable to provide accommodation on their own (see above). More information is available here.
Ukrainian civilians whose housing costs are higher than their income or who do not fully cover their housing costs can apply for housing benefit. Benefits are granted and paid by the municipal social service. More detailed information is available here.
The municipality may enter into a lease agreement with a private individual (landlord) for the accommodation of Ukrainian civilians. In this case, the municipality will pay a private person (landlord) a fee for the use of the dwelling in the amount of 100% of the agreed rent, which will include all payments related to the use of the dwelling, including utility payments, but not more than 300 euros per month for the dwelling. An individual in this case does not charge rent to a resident of Ukraine. The support is available for up to 120 days, but no longer than 31 December 2025. More information here.
Short-term accommodation
If you wish to look for accommodation on your own, for short term options we recommend using:
Long-term accommodation
For long-term options of apartments we suggest these websites:
Healthcare
State covered healthcare
Every Ukrainian civilian who arrives in Latvia or is already here is eligible for the same free of charge state-covered healthcare and medical services, including medicines, as are available to Latvian residents.Civilians of Ukraine in Latvia have the opportunity to receive various healthcare services. More information about healthcare services can be found here.
Urgent medical assistance
If you or your family member needs urgent medical assistance on arrival in Latvia, please inform the State Border Guard officials on duty at the border crossing point or call 113.
Covid-19
For vaccination against Covid-19, including the free fourth booster vaccine, please contact your GP, the vaccination office of your healthcare institution, or register electronically at manavakcina.lv if you have an e-signature or internet banking account registered in Latvia. A map of GPs and medical facilities providing vaccination can be found here and more information on vaccination can be found here.
In Latvia, state-paid vaccines are available for children and adults at certain ages, according to the vaccination calendar. For example,tick-borne encephalitis is widespread in Latvia, therefore tick-borne encephalitis vaccine is recommended for all Latvian residents. To receive a tick-borne encephalitis vaccine, as well as other vaccines, contact your GP or the nearest medical facility.
Contacts
Information about healthcare in Latvia: +371 8000 1234. If calling from abroad, please use: +371 67045005 (Monday-Thursday 8:30 - 17:00; Friday 8:30 - 15:00)
The website of the Ministry of Health
www.vm.gov.lv
The website of the National Health Service
www.vmnvd.gov.lv
Medical assistance for children
The Children's Hospital Foundation offers assistance to Ukrainian civilians in coordinating health services, as well as financial support in cases of neccessary medical services not covered by the state, transport to a medical institution, psychological assistance, medicines or medical supplies. More information here. Phone +371 25680140.
Psychological and emotional support
Free psycho-emotional support is available for children, adolescents and their families. More information here.
General Practitioners (GP) consultation number
In case you need medical advice outside the working hours of GPs, please call the GP consultation number 66016001 (Monday-Friday 17:00 - 8:00; weekdays - 24/7).
Tuberculosis treatment
Information and support for tuberculosis treatment, diagnostic services is available here.Support of non-governmental organizations
Information on non-governmental organizations providing support to Ukrainian citizens is available here. The list also includes organizations that provide support for people with visual and hearing impairments, as well as people with disabilities, and can support with technical aids and with applying for dedicated parking card.Maternity care and childbirth assistance
Ukrainian civilians in Latvia can receive state-paid maternity care and maternity assistance. More information about available services is available here.The termination of an unwanted pregnancy
Ukrainian civilians, who have suffered from violence during the Russian war in Ukraine, have access to state-funded abortion in Latvia. In order to receive the service, Ukrainian civilians must obtain an identity document and make an appointment to a specialist. The full list of facilities making the procedure, is available here.
Disability
Ukraine's disability status is not accepted in Latvia, so Ukrainian civilians have to undergo a disability assessment to determine their disability status in Latvia. With the disability status, you can receive various state support, such as care allowance for a child with a disability, care allowance for a disabled person in need of care. State social security benefits for people with disabilities can be obtained if the Ukrainian civilian has resided in Latvia for at least three months from the date of issue of the long-term visa or residence permit. To receive these benefits, the Ukrainian civilian or his/her legal representative must apply to the State Social Insurance Agency. More information here.
Children
Every child who has arrived in Latvia as a refugee from Ukraine has the opportunity to receive education in the state language or in a minority education programme in Ukranian language at the pre-school and primary education level. Also, children will be able to attend interest education groups without any restrictions. Information on admission procedures in schools is available on the website of the Ministry of Education and Science.
The Children's Clinical University Hospital (BKUS) provides all necessary medical care to children from Ukraine. To apply for medical assistance and examinations, please call +371 256 801 40 . Information on the support provided can be found on the BKUS website. Information on vaccination for children is available here.
Legal representatives and professionals (e.g. educators) of Ukrainian civilian children with behavioural problems and communication difficulties can receive advisory support from the Centre for Child Protection. More information here.
Information on what to do if:
- the child has arrived in Latvia without parents or an adult known to him,
- the child has arrived in Latvia with another Ukrainian family, but without his parents,
- the child has come to his acquaintances, relatives, but without parents,
- if a group of children from the Ukrainian orphanage arrives in Latvia
Information on children's rights in Latvia is available here.
Answers to the most frequently asked questions by Ukrainian civilians on children's
and parents' rights in Latvia are available
here.
The "Family of Honour" (''Goda ģimene'') certificate is available to families with three or more children under the age of 18, people over 18, but under the age of 24 who are pursuing general, vocational or higher education, and to families caring for a disabled child or an adult under the age of 24 who has a disability of Group I or II. Holders of this card can benefit from discounts on services offered by public and private companies in Latvia, Lithuania and Estonia. More information here.
Security
For non-emergency questions or concerns please call the police information line 67075333 on working days from 8.00 to 16.30.
In cases where victims of crimes need support, persons can call a specially created telephone number - 116006 or visit the website www.cietusajiem.lv.
The State Police closely monitors developments in society and pays increased attention to any expression of opinions and actions related to aggression against Ukrainian refugees or support for Russia's war in Ukraine.
The hate crime/hate speech reporting form of the Latvian Human Rights Center is available here
Citizens are encouraged to report all statements and individuals
who call for, support and justify Russia's war in Ukraine. State
Police:
vpdd@vp.gov.lv;
pasts@vp.gov.lv;
+371 67014002 or 110;
State Security Agency 24/7 phone
67208964;
info@vdd.gov.lv.
The Office of Citizenship and Migration Affairs has launched an information campaign "Spot the Threat of Trafficking in Human Beings!" with prepared tips that can help you avoid the threat of trafficking in human beings.
1. Search for jobs on safe and verified websites
If you are looking for a job, choose trusted and verified websites or job search platforms. Do not accept job offers from unknown sources or sources that look too good to be true.
2. Check offers of "dream jobs"
To attract potential victims, recruiters often create unrealistic "dream job" offers. Study all offers carefully and be sceptical about the bonuses and rewards promised.
3. Learn about employment law
Before taking a job in Latvia or working abroad, find out about employment rights and protections in the country where you work. This step will help avoid illegal employment and exploitation.
4. Protect your personal belongings
Do not hand over identity documents or bank cards to people you do not know. Even if your documents have been lost or taken away, you can always turn to the State Police for help.
5. Take a photo of your documents
Always keep copies of your personal documents, including your passport and eID card, on your phone. This can help you prove your identity when you ask for help.
6. Inform your relatives
If you plan to move or work in another country, tell your relatives or friends about your plans, your new contacts and the address of where you will be living or staying. This will ensure accessibility if help or support is needed.
7. Consult the labour inspectorate
If you encounter labour law violations or other illegal working conditions, consult your local labour inspectorate. Even if there is no formal employment contract, everyone has the right to protection and support.
Job opportunities
Upon entering into employment, Ukrainian civilians are entitled
to a one-time employment allowance of 700 euros. The benefit must
be applied for at the State Employment Agency within one month
after starting work. More information on applying for the
employment allowance can be found
here.
The State Employment Agency (SEA) will help Ukrainian civilians find employment in Latvia.
- At any SEA customer service point in person or by phone (Monday to Thursday - from 9.00 to 16.30; on Fridays - from 9.00 to 15.00).
Contacts
State Employment Agency toll-free number:
+371 80200206
Available vacancies and jobs are available
on the SEA website.
The benefit will not be granted to those who have previously received an NVA employment start-up allowance. If a person is entitled to both the employment start-up allowance and the self-employment start-up allowance at the same time, he/she can only receive one of these benefits. More detailed information on the self-employment start-up allowance for Ukrainian civilians is available on the NVA website.
More information on employment requirements and rules in
Latvia is available on the website of
the State Labor Inspectorate (SLI).
Information on employment opportunities in the field of education is available here.
Information on employment opportunities and requirements in the field of childcare services is available
https://www.ikvd.gov.lv/lv/atbalsts-nedrosa-bridi#ukrainas-civiliedzivotaju-registracija-bernu-uzraudzibas-pakalpojuma-sniedzeju-auklu-registra.
Information on employment opportunities and requirements in the field of health is available here.
Information about creative scholarship programme in the field of culture is available
here.
Annual income declaration
Ukrainian refugees who are employed in Latvia do not have
to submit an annual income declaration.
If a person is employed:
Annual income declaration is not
required. The non-taxable minimum and allowances for dependents
are applied by the employer to these people. On the other hand,
benefits for medical treatment, education and donations are not
applied to Ukrainian civilians.
If a person has a registered economic activity:
Annual income declaration must be submitted between March 1 and
June 1. In the declaration, the income received during 2022 is
indicated and the personal income tax payable is calculated.
When submitting an annual income declaration, income is subject
to the non-taxable minimum and relief for dependents. On the
other hand, benefits for medical treatment, education and
donations are not applied to Ukrainian civilians.
The annual income declaration is filled out online
in the
Electronic declaration system. If you need the help of a SRS specialist to fill out the
declaration, you can get it by calling 67120012 or, by applying
in advance, at a face-to-face consultation
Finances
The exchange rate is revised once a week and is published on
the website of Latvijas Banka.
Other options to exchange hryvnias for euros - at currency
exchange points (for example, Tavex) according to their
exchange rate.
VISA and MasterCard payment cards issued by Ukrainian banks are operational in Latvia, but technical problems may occur. These payment cards can also be used to withdraw money from ATMs.
More information is available here, on the website of Latvijas Banka and on the websites of the following Latvian banks: SEB, Citadele, Swedbank, Luminor, Industra Bank, Regional Investment Bank.
Education
Ukrainian civilians can continue their studies as exchange students, while researchers can be employed in Latvian research institutions, receiving the same support for studies as for students in Latvia or researchers in existing research cooperation programs. The list of higher education institutions, study programs and contacts is available here
From 1 September 2022 minor Ukrainian civilians are receiving their education in Latvia in the Latvian language. At the level of pre-school education or basic education, the child is also entitled to learn the minority education program, which is implemented in the Ukrainian language. Free lunches are financed from the state budget for those children who are enrolled in basic education programs in the 1st, 2nd, 3rd and 4th grade.
More information about primary, secondary, professional and higher education opportunities in Latvia for Ukrainian citizens you can find here.
Latvian higher education and scientific institutions included in the Register of Scientific Institutions may offer internships to Ukrainian researchers at their institution.
Information about educational opportunities in Riga for Ukrainian refugee children (schools, kindergartens, music, sports, art schools, etc.) is available here.
Assistant service is available for children with disabilities in pre-school and general education institutions.
Information about state-funded camps in the project "Support for children and youth camps
of Ukraine and Latvia" is available
here.
Culture and socialization
Ukrainian civilians have the right to visit all state museums in Latvia free of charge. The list of museums can be found on the website of the Ministry of Culture.
Books in English, Ukrainian and Russian are available in Latvian municipal libraries. Libraries provide a chance to use all the common areas with computers and Internet connection, use working space, socialize, and participate in all of the organized events.
The Latvian public media portal LSM has an LSM+ section, which brings together all public media content in other languages - news, analysis and unique stories in English, Russian, Ukrainian, Belarusian and Polish.
Ukrainian civilians have the opportunity to attend cultural orientation courses, events and other activities. The cultural orientation courses cover topics on public administration and the rule of law, Latvian culture and values, and the history of Latvia or the city/region. Activities are provided in all regions of Latvia, in face-to-face, remotely or in a hybrid model.
For a full list of courses and activities, as well as to apply,
click here
Association "I Want to Help Refugees" has published a handbook "Living in Latvia" in Latvian and Ukrainian for Ukrainian civilians living in Latvia, to help them get used to the local climate, language environment, different economic system and society. The book can be downloaded or read online here.
Support and resources
Information about the procedures of the state language tests can be found on the website of the National Centre for Education.
Civilians of Ukraine do not have to pay a state fee for the national language test.
You can get a statement about the result of the national language proficiency test using
the e-mail address on the Latvija.lv portal or by mail by paying EUR 12,01.
The Society Integration Fund
provides an opportunity for adult Ukrainian civilians to learn
the Latvian language at A1 level free of charge. The training
takes place both face-to-face and remotely all over Latvia.
For more information on how to apply, please call:
+371 26434764,
+371 22811005.
In Latvia, Ukrainian civilians older than 17 can apply for free Latvian language courses. Information on educational institutions providing free Latvian language courses for Ukrainian civilians can be found on the website of the Society Integration Foundation.
A special section in
Ukrainian language and an application form have been created on
the portal
Ziedot.lv, so that refugees from the Ukrainian war can rely on help for
medical treatment, rehabilitation and the purchase of medicines,
as well as receive consultations and support in emergency
situations.
At the NGO Information Point at the Riga Ukrainian Civilian Support Centre, Pāles street 9,
Riga, 1st floor you can find out where to find
humanitarian aid (clothes, shoes, hygiene and other essentials for children and adults),
where to get free household items, where to go if you need free legal, psychological or
veterinary advice, what are the current cultural events and events for families.
Information Point phone +371 20381039 (working days 9.00 - 17.00).
Other useful resources
- Embassy of Ukraine in Latvia
- "Gribu palīdzet bēgļiem" Facebook group
- Online resources for learning Latvian
- Latvian news in English: eng.lsm.lv
-
Every Friday at 20:05 on Latvian Radio 4 there is a program
"Ми з України"
for Ukrainian people in Latvia
-
The Ukrainian TV programme "RADA" is broadcast free of charge
in Ukrainian
- Latvian news in Russian: rus.lsm.lv
- Law on Assistance to Ukrainian Civilians
Association "Gribu palīdzēt bēgļiem" has prepared several videos in Ukrainian that answer the most frequently asked questions about arriving and starting life in Latvia, healthcare, legal assistance and documents, information resources, starting a job, e-services, and other topics.
The e-address is a digital mailbox on the Latvija.lv portal (in the "Mana Latvija.lv" section)
and provides an opportunity to officially communicate with all Latvian government institutions.
For example, the results of Latvian language proficiency tests can be obtained with the help
of an e-address.
The e-address can be accessed by connecting to the portal with your digital identity
(for example, using a residence permit).
Please note that only Ukrainian refugees who have residence permits with a valid period
can create and use an e-address on the Latvija.lv portal.
Videos have been prepared to learn how to create an e-address, how to access the mailbox
of an e-address and how to send a message.
When opening a video through the YouTube, select subtitles (subtitles/cc) and the Ukrainian
language in the video settings.
How to
create (activate) an e-address.
How to
access the mailbox of an e-address.
How to
send a message to an e-address.
Voluntary work opportunities:
-
In the association "Tavi draugi"
-
Association "Young Folks"
-The group of volunteer drivers
of the "Gribu palīdzēt bēgļiem" movement for cases when it is
necessary to help move people or belongings, mainly in
Riga
-
Latvian language teaching staff club
of the "I want to help refugees" movement
Social support
Contacts
For information on the available social support for Ukraine residents in Latvia +371 80700011 (Mondays to Thursdays from 8.30 am to 5.00 pm, Fridays from 8.30 am to 3 pm) More information on the website of the Ministry of Welfare.
Ukrainian civilians who have received a certificate from the municipal social service on the crisis situation by the end of 2024, will be entitled to the following support packages as long as the certificate has not expired: one person will be able to receive two food parcels, a hygiene and household goods parcel, two additional child food parcels if the family has young children aged 7 to 24 months, as well as an additional package of hygiene products if the family has small children under 2 years of age. In addition, families with school-aged children will be able to receive a package of neccessary school materials.
During the first three calendar months after the day of submitting the first application, Ukrainian citizens can receive social services and social assistance without an assessment of their material situation.
With a certificate, you will be able to receive support packages at any of more than 400 distribution points throughout Latvia. The certificate can be obtained from the municipality (see “Cities & regions”). It is also possible to receive ready made meals in the soup kitchens without presenting a certificate or other documents. More information about soup kitchens can be found here.
Ukrainian civilians registered at the Riga Support Center can use the capital's public transport free of charge.